Walter Sergio Betancor

● Responsible for the daily operations of the facility. Responsibilities are primarily focused on working with their team to ensure safe, efficient, and profitable operations.

● Supervise on-site staffing and handle scheduling, payroll, and budgeting

● Oversee staffing and job development activities (hiring, training, employee performance management, promotions, corrective actions, terminations, etc.); develop, communicate, and manage individual staff performance expectations that align with company goals.

● Oversees the correct service of the offices, bridal and groom suites, fitness center, tennis court, laundry room, golf course, locker rooms, common areas, and washrooms

● Making sure that we maintain and refresh banquet rooms according to sales contracts and company standards.

● Works closely with the Banquet and restaurant managers to ensure guest satisfaction by providing outstanding service.

● Verify all restaurants and banquet rooms are properly set on time, so that the service staff may prepare for functions

● Providing operational and functional support for customers and members

● In charge of inventory, porter's uniforms, linen, and supply management. Responsible for ensuring that employees have all the necessary tools to do their jobs efficiently and for maintaining equipment like vacuum cleaners and floor polishers.

● In charge of all areas of guest service and core standards.

● Daily supervision, coordination, and direction of all colleagues in the Banquet and Banquet Set-up Department including staff supervision, tip distribution, ringing in of checks, alcohol distribution, etc.

● Ensuring all functions maintain a first-class and positive visual impact; including ambiance, cleanliness, orderliness, décor, and service flows.

● Maintaining high staff morale and team spirit within the Banquet Department.

● Leading and coaching all colleagues in the banquet services department Assisting the Director of Banquets with overall recruiting, staffing, and scheduling ensuring adequate staffing levels to satisfy guest needs.

● Create and implement colleague-training initiatives Implementing meeting and conference service standards.

● Creating and implementing a preventative cleaning and maintenance program for all banqueting areas & equipment.

● Creating and implementing new processes and procedures to drive the department forward the overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements, and exercising control of fixed and variable expenses.

● NDT Utility -- X-Ray, CMM, FPI, Packing (Operated Mono CNC)

● Wax Department -- Wax Machine Operator (Worked on TempCraft and Toyo injecting machines)

● Finishing Department

● Kodak Press Operator

● Helped with all the administrative and technical aspects of the business.

● Work with customer management to ensure facilities and employees have the tools and equipment to do their jobs effectively.

● Provide and maintain a safe work environment for guests and employees.

● Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management promptly.

● Make personal contact with guests and assist them with any requests they could have.

● Regularly inspect all banquet rooms, and storage areas to ensure that health and safety regulations are met.

● Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods.

● Managed all aspects of business administration, marketing, and communication with customers.

● Recruited, hired, motivated, and coached over 1,000 service associates at the company. (Captains, Servers, Bartenders, etc.)

● Managed payroll and scheduling of staff.

● Created and maintained the company website.

● IT and SEO Consulting, website design services, Drupal & WordPress development, ERP implementation.

● Resolved computer issues such as viruses, spyware, spam, malware, hardware, and software upgrades. Installed new OS and new computer setups.

● Conducted hardware maintenance, system tweaks, data recovery, backup policies, as well as wireless network planning and implementation.

● Managed all aspects of business administration, marketing, and communication with clients.

● Performed research to propose and implement new technology needed to improve customer service.

● Introduced improvements to business processes that enhanced A/P, and A/R functions, established common vendor/customer files, eliminated duplications, and reduced monthly processing time by twenty-five percent.

● Created and maintained the company website.

● Lead and help with analysis, development, implementation, and documentation of company proprietary software to manage all aspects of the business.

● Developed and maintained a local intranet that supported the Total Quality ISO 9001Controlled Documents and publicly shared information. The first implementation of a Quality Documentation System on a web platform in Uruguay.

● Provided technical assistance and support related to computers, systems, software, and hardware to all company departments.

● Managed the migration from legacy S/34 and S/36 RPGII to new versions for AS/400 and iSeries, using ILE RPG with embedded SQL (DB2), as well as OCL to CL migration.

● Directed and provided leadership as well as participated in the development of the Y2K corporate project.

● Managed and implemented information and technology strategies guided by the rules of the corporation.

● Designed and maintained the Business Continuity and Disaster Recovery Plan.

● Led a project team responsible for the Information Protection Corporate Plan and Corporate IT Standardizations Plan.

● Managed the migration from Linux to Microsoft Windows 2000 server and Microsoft Exchange server.

● Developed and implemented an extranet with Texaco customers, that resulted in immediate savings replacing printed information.